CIAM: Start Delivering Extraordinary Customer Experiences

What You'll Learn

CIAM: Start Delivering Extraordinary Customer Experiences

Unifying customer experiences doesn’t stop at sign-on. Having a customer identity solution that facilitates secure, consistent, multi-channel personalization is key to driving revenue and loyalty. Organizations must be able to provide:

Consistent and frictionless registration and sign-on processes for all digital properties,
User-friendly passwordless and multifactor authentication journeys
A single unified and consistent view of the customer data
A simple way to self manage their preferences, their consent and their personal data

Join us for this Tech Lab where we’ll discuss some of these challenges and how the Ping Intelligent Identity Platform uses standards to help solve them. We will discuss how to strike the right balance between security and usability for consumers and how organizations can provide passwordless cross channel user journeys, using well known and emerging standards like the OAuth Device Flow and Client-initiated Back-channel Authentication (CIBA). This is what we will demonstrate using the Ping Platform:

Mobile passwordless registration
Passwordless web login
Progressive profiling
Consent management with transaction approval
Customer in branch smart authentication
Customer help desk authentication

Presenter

Hugo Fleury

Regional Solutions Architect
Ping Identity

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